Return Policy Page

Return Policy

The Return Policy of Iwaa Shop outlines the process and conditions for returning items. Here is a breakdown of the key information:

Return Eligibility and Procedures:

1. Notification Period:

   - Customers have 7 days after item delivery to initiate a return.

   - Initiate the return by calling the helpline at 03287234255, available 24/7.

2. Return Process:

   - Check if the product meets all requirements.

   - Call the Iwaa Shop helpline to request a return.

   - Fill out the return form.

   - Pack items and attach the return label.

   - Arrange for product pick-up or drop-off.

   - The returned item undergoes Quality Check.

   - If validated and passes Quality Check, a refund is processed.

 Restricted Categories:

Items from certain categories are restricted from returns due to business, health, or hygiene reasons. These include:

- Cosmetics

- Sunglasses

- Watches

- Skin-care or hair-care products

- Innerwear or Swimwear

- Perfumes and Fragrances

- Custom or Made to Order products

- Imported On Order products

- Certain Sale products

General Merchandise or Electronic Items:

Requirements and procedures for returning General Merchandise or Electronic items are detailed in a separate chart.

Reasons for Return, Conditions, and Refunds:

1. Item not as Ordered or Advertised:

- Seal must be intact, item in original condition.

- Include all packaging and accessories.

- Initiate return within 7 days.

- Refund in the form of Store Credit Voucher, Bank transfer, or Credit card reversal.

2. Defective, Counterfeit, or Damaged Item:

- Item must be in original condition.

- Include all packaging and accessories.

- Refund options similar to above.

3. Changed Mind or Dislike the Item:

- Item must be in original condition.

- Not used, no stains or marks.

- Include all packaging, accessories, and/or tags.

- Refund options similar to above.

Requesting a Return:

- Contact helpline at 03287234255 or help@bantastore.com.

- Provide order number, reason for return, preferred refund method, and pickup details.

- Three attempts for product pickup will be made.

Replacement Option:

- Customers can request a replacement instead of a refund.

- Refund voucher can be used to buy a similar or different product on bantastore.com.

Validation of Returns:

- If the return does not meet Quality Check criteria, the customer will be informed, and the item(s) will be sent back.

- Three attempts will be made to return the product to the customer.

The Return Policy provides a detailed guide for customers to understand the process and conditions for returning items, ensuring transparency and clarity in the return procedure.